Shipping policy
Shipping Rates and Delivery
- Flat Rate Shipping: We offer a flat rate shipping fee of $20 for all orders within Australia. This rate is applicable to all orders, regardless of size or weight.
- Delivery Time: Our standard delivery time is between 3 to 7 business days. Please note that delivery times may vary depending on your location and any unforeseen delays with our shipping partners.
Order Processing
- Processing Time: Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
- Business Days: Please note that orders are processed and shipped on business days only (Monday to Friday, excluding public holidays).
Shipping Address
- Accuracy: Please ensure that your shipping address is complete and accurate. We are not responsible for orders that are undelivered due to incorrect or incomplete addresses.
- P.O. Boxes: At this time, we do not ship to P.O. Boxes or Parcel Lockers. Please provide a physical street address for delivery.
Tracking Your Order
- Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.
- Delivery Confirmation: We recommend tracking your package regularly and being available to receive your order at the provided shipping address.
Delivery Issues
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at support@smokeandwhisky.com. We will work with our shipping partners to resolve the issue as quickly as possible.
- Undelivered Packages: If a package is returned to us due to an incorrect address or if it remains unclaimed, we will contact you to arrange re-delivery. Additional shipping charges may apply.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at support@smokeandwhisky.com or call us at [insert phone number]. Our customer service team is here to help.
Thank you for shopping with Scotch and Whisky. We appreciate your business and strive to provide you with the best shipping experience possible.